Frequently Asked Questions
Everything you need to know about your journey with Into the Deep.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination, generally ranging from 10-21 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free of charge, while returns for refund may incur a small restocking fee.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section on the product description.
Are your materials sustainably sourced?
Yes, Into the Deep is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes to minimize our environmental impact on the oceans.
Can I track my package after it ships?
Once your order is processed, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and interest-free installment options via Afterpay.